FAQ

Product and Quality

What materials do you use in your products?
At Sumareek, we use premium materials such as solid wood, metal, and glass to ensure quality and durability. Whenever possible, we prioritize sustainable and eco-friendly materials.

How durable are your products?
Our products are built to stand the test of time. Using high-quality materials and expert craftsmanship, we ensure longevity and resilience in every piece.

Are your products easy to assemble?
Yes, most of our products require minimal assembly. We provide clear, step-by-step instructions to make the process easy and hassle-free.

Shipping

How long does shipping take?
Our total estimated delivery time includes both processing and shipping:

  • Order processing time: 1 to 2 business days (Monday to Friday)
  • Order delivery time: 4 to 6 business days (Monday to Friday)
  • Order deadline: 05:00 PM (GMT)
  • Total estimated delivery time: 5 to 8 business days

What is your shipping cost?
To provide the best shopping experience, Sumareek offers Free Shipping within the United States.

Do you ship internationally?
Currently, we only ship within the United States. However, we may expand to international shipping in the future.

What are your shipping methods?
We work with trusted carriers such as UPS, DHL, and DPD to ensure your order is handled with care and delivered as quickly as possible.

Returns

What is your return policy?
We offer a 30-day return policy from the date you receive your order.

What are your return conditions?
To be eligible for a return:

  • The item must be unused and in its original condition.
  • It must be returned in its original packaging.
  • A receipt or proof of purchase from Sumareek must be provided.

Are there any shipping fees for returns?

  • If the product is defective, return shipping costs will be covered by us.
  • If the return is due to a change of mind, the customer is responsible for return shipping costs.

Ordering and Payment

Is it safe to shop online on your website?
Yes, we use advanced encryption and security measures to protect your personal and payment information.

What payment methods do you accept?
For your convenience, we accept multiple payment methods, including:

  • Visa
  • MasterCard
  • American Express (AMEX)
  • UnionPay
  • Shop Pay
  • Google Pay

Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email to monitor your delivery status.

How can I contact customer service?
Our team is always ready to assist you. Feel free to reach out through our contact page, or email us directly for support.

Contact Information :

We are here to answer all your questions or provide any assistance you may need. Feel free to contact us:

Email: support@sumareek.com
Phone number: +447874456164
Address: 109 Leucha Road, London, E17 7LJ, United Kingdom

Opening Hours:

Monday - Friday: 09:00 - 18:00
Saturday - Sunday: 09:00 - 14:00
Average Response Time: 24 to 48 hours

For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!